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LTE Home Internet - Support Overview
LTE Home Internet is no longer available to add to accounts. If you already have LTE Home Internet, you’ll be able to continue using your service without interruption.
Get information about using your existing LTE Home Internet service.
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4G LTE / 5G Home Internet - Manage Network Settings via My Verizon app
Changing your Wi-Fi network name or password on your 4G LTE Home or 5G Home device is a simple process using the My Verizon app. This lets you keep your home internet secure and personalized.
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Using Wireless LTE Home Internet FAQs
How to set up, use, manage or return 4G LTE Home Internet equipment.
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Verizon Home Internet (Wireless) equipment return FAQs
Learn about returning Verizon-owned wireless home internet equipment when you're getting replacement equipment or after you disconnected service.
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Verizon Home app - Adjust LED Brightness Settings
Lowering LED brightness via Verizon Home app prevents harsh lighting in quiet rooms while keeping indicators active.
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Verizon Home app - Backup / Restore Current Configuration
Backing up your configuration lets you quickly restore all your custom settings (e.g., network names, passwords, etc.) if you ever need to reset or replace device via the Verizon Home app.
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Verizon Home app - Enable WPS
Pair smart home gear effortlessly using the Verizon Home app.
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Verizon Home app - Manage Account / Profile Settings
Easily update your User ID to make logging into the Verizon Home app faster and more secure.
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Verizon Home app - Manage Parental Controls
Taking control of household screen time is simple. Learn how to pause Wi-Fi or schedule access limits for individual devices using your Verizon Home app.
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Verizon Home app - Manage Network Name and Password
From the Verizon Home app can keep your home network secure by updating your Wi-Fi credentials regularly.
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Verizon Home app - Restart Gateway
Try restarting your 5G Internet Gateway via the Verizon Home app for issues like slowness or not recognizing connected devices. This clears software issues and restores the device to its normal operation
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Verizon Home app - Share Wi-Fi Credentials
Quickly connect your friends and family to your network directly through the convenient Verizon Home app.
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Verizon Home app - Speed Test
Want to check if you're getting the Wi-Fi speeds you're paying for? Running a speed test via Verizon Home app helps you troubleshoot buffering issues and make sure your network is performing at its best.
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Verizon Home app - Turn IoT Network On / Off
Easily enable or disable your 2.4 GHz IoT (Internet of Things) network using the Verizon Home app to simplify the setup for smart doorbells, lights and cameras on your 5G Home device.
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Verizon Home app - Turn Wi-Fi On / Off
Turn off Wi-Fi broadcast for your Verizon Home Internet via the Verizon Home app if you want to disconnect all devices.This can be useful for troubleshooting or enhancing security. Turn it on again when devices are allowed to connect.
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Verizon Home app - View Device Details
Checking your device details in the Verizon Home app is a quick way to review your equipment specs, confirm connection status, and stay in control of your home network.
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Verizon Home app FAQs
Learn about the Verizon Home app, for use with your 5G Home, LTE Home or Fios Home Internet.
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Verizon Internet Gateway (ASK-NCQ1338)
Get help setting up and using your Verizon Internet Gateway (ASK-NCQ1338).
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Verizon Internet Gateway (ASK-NCQ1338FA)
Get help setting up and using your Verizon Internet Gateway (ASK-NCQ1338FA).
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Verizon Internet Gateway (WNC-CR200A)
Get help setting up and using your Verizon Internet Gateway (WNC-CR200A).
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Verizon LTE Home Internet plans FAQs
Learn about our LTE home internet plans, availability and discounts.
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Verizon Voice Gateway FAQs
Learn how to set up and use the Verizon Voice Gateway. Experience a reliable and high-quality voice service that connects to your existing landline phone.
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Whole-Home Wi-Fi FAQs
Learn how to improve your home Wi-Fi with Verizon Whole-Home Wi-Fi tools and (optional) Wi-Fi extender.